Title

First Name (Optional)

Last Name (Optional)

Email Address (Optional)

Description of Legal Services Provided

Please mark the legal services provided by this firm that you have used in the last 12 months

Agribusiness
Commercial
Criminal
Other

Dispute Resolution/Litigation
Family Law
Employment Law

Estate Planning & Family Business
Property
Wills & Estates

Please select the appropriate number (ranging from 5 = excellent to 1 = poor) to indicate your opinion on each survey question.

1. How would you rate the legal expertise of the solicitor(s) assigned?

5

4

3

2

1

2. How responsive were our solicitors to your schedule and needs?

5

4

3

2

1

3. How do you rate our staff in respect of responding to your
requests and returning telephone calls in a timely manner?

5

4

3

2

1

4. How well were you treated by the staff-members (including non-solicitors) who worked with you?

5

4

3

2

1

5. How well did we keep you informed of the status of this matter?

5

4

3

2

1

6. How satisfied are you with the result the firm obtained?

5

4

3

2

1

7. How well did we do in explaining what we did for you in terms you understand?

5

4

3

2

1

8. How would you rate the value of the legal services you received?

5

4

3

2

1

9. How do you rate the overall performance of the firm?

5

4

3

2

1

10. How satisfied are you with our performance in terms of meeting your expectations in the following areas? (Please tick one)

Technical

Exceeded expectations

Met expectations

Failed to meet expectations

Service

Exceeded expectations

Met expectations

Failed to meet expectations

Cost

Exceeded expectations

Met expectations

Failed to meet expectations

Overall Performance

Exceeded expectations

Met expectations

Failed to meet expectations

Comments

11. Do you have any suggestions for ways in which your solicitor could improve his/her services to you?

12. Do you have any suggestions for ways in which your solicitor's secretary or clerks could improve their services to you?

13. If you need legal services again in the future, how likely are you to use our services again?

Definitely will use the firm again.
Probably will use the firm again.
May use the firm again
Undecided at this time.

Probably will not use the firm again.
Definitely will not use the firm again.
May use the firm again.

If you do not intend to use our firm again, please indicate the primary reason

14. How long have you been a client or referrer of Cosgriff Lawyers?

15. Please mark the legal services provided by this firm that you have used

Agribusiness
Commercial
Criminal
Other

Dispute Resolution/Litigation
Family Law
Employment Law

Estate Planning & Family Business
Property
Wills & Estates

16. Please mark the legal services that you anticipate needing in the future

Agribusiness
Commercial
Criminal
Other

Dispute Resolution/Litigation
Family Law
Employment Law

Estate Planning & Family Business
Property
Wills & Estates

17. Do you use law firms other than Cosgriff Lawyers? If so, why do you use them and in which practice areas?

18. Are there any services or areas of expertise you need which you would like to see added by Cosgriff Lawyers?

19. Would you like to be kept informed on matters of general interest, new legal trends and issues? If yes are there any specific areas of law that are of relevance to you?

Comments

Yes

No

20. Would you be happy to refer Cosgriff Lawyers to someone else?

Yes

No

21. Do you have any other comments or feedback regarding your experience with Cosgriff Lawyers?

Yes

No

Comments

22. Would you be happy for a representative of Cosgriff Lawyers to contact you to discuss your feedback?

Yes

No

If Yes, please provide a telephone number we can contact you on.

Enter Word Verification in box below *
{module_captchav2}

Client Survey